English
**Return Policy for Gilu Nature Website**
**Last Updated:** February 20, 2025
**1. Introduction**
At Gilu Nature, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return process. Please review this policy carefully to understand your rights and responsibilities regarding returns and refunds.
**2. Eligibility for Returns**
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within **30 days** of the delivery date.
- Proof of purchase (order number or receipt) is required.
**3. Non-Returnable Items**
Certain items are not eligible for return, including:
- Perishable goods (e.g., fresh produce, flowers).
- Personalized or custom-made products.
- Items marked as "final sale" or "non-returnable" at the time of purchase.
**4. Return Process**
To initiate a return, follow these steps:
1. Contact our customer support team at **support@gilunature.com** to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Include the RA number on the outside of the package.
4. Ship the item to the address provided by our customer support team.
**5. Refunds**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within **7-10 business days**.
- Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
**6. Exchanges**
If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.
**7. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at **support@gilunature.com**. We will provide instructions for returning the item and arrange for a replacement or refund at no additional cost to you.
**8. Shipping Costs for Returns**
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received.
**9. Contact Us**
If you have any questions about our return policy, please contact us at:
**Email:** support@gilunature.com
**Phone:** [Insert Phone Number Here]
**Address:** [Insert Return Address Here]
Thank you for shopping with Gilu Nature. We appreciate your trust and are committed to providing you with a seamless shopping experience.
